Shipping policy

  • Processing Time: Most orders are processed within 1–2 business days, although this can extend to 3–7 days during high-volume sales or holidays.
  • Delivery Times:
    • Standard: Typically 3–9 business days for domestic shipping.
    • Express/Rush: 1–3 business days (e.g., UPS, DHL).
  • Costs:
    • Free Shipping: Common thresholds are $50 (USD) or $99–$150 (CAD).
    • Flat Rate: Ranges from $6.95 to $17 CAD for orders below the free threshold.
  • Carrier Options: Commonly includes USPS, UPS, FedEx, or regional carriers like Canada Post and Intelcom.
  • International Shipping: Offered by most brands, often taking 10–15+ business days, with customers responsible for duties and taxes.
  • Shipping Restrictions: Some brands, such as OAK + FORT, do not ship to P.O. boxes or rural areas.
  • Order Tracking: A tracking number is provided via email once the order has shipped. 
    Urban OutfittersUrban Outfitters +10
Sample Industry Policies
  • Urban Outfitters: Standard shipping ($6.95 or free over $50) arrives in 5–8 business days. International options available.
  • Gallery Streetwear (Canada): Standard shipping ($17 CAD) in 3–9 business days; free shipping over $150 CAD.
  • Streetwear Official: 7–10 business days for standard, with 25% restocking fees on refused/undeliverable packages.
  • Kit and Ace: Standard (4–7 business days) is $12 CAD; free on orders $99+. 
    Urban OutfittersUrban Outfitters +4
Key Considerations
  • Address Accuracy: Customers are generally responsible for providing correct addresses; errors can lead to returned packages and restocking fees.
  • Packages Marked "Delivered": If a package is marked as delivered but not received, policies often ask customers to wait 2 business days to account for early scans before reporting it missing.
  • Damaged Items: Issues must typically be reported within 30 days of the shipping date. 
    Urban OutfittersUrban Outfitters +2